The Product Business Analyst (PBA) will gain an understanding of the business systems and processes under the Supply Chain domain within the Future Ready HOLT (FRH) Transformation Program. This position is responsible for gathering business requirements, conducting assessments, mapping process flows, capturing data requirements, creating user stories or developing functional specifications, supporting communications & training, and acting as a change champion to ensure developed technology solutions support current and future business objectives.

The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self- development. Essential Functions:. Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools and processes to ensure alignment with our Vision, Values, and Mission Gathers data, creates process flow diagrams, captures design interfaces, document solutions, identifies root causes to issues, analyzes inputs and outputs, translates business requirements into specifications, maps traceability from business needs through requirements to test cases, and creates readable and functional documentation Integrates with operational and other support departments as well as third party customers and vendors to achieve departmental, enterprise, domain and FRH Program goals and objectives Evaluates requests for application modifications and enhancements to identify and reduce the risk to business and integrated systems Remains up-to-date on developing business and technology trends as they pertain to business systems and enterprise goals, objectives, and directions Trains internal customers on newly developed procedures/tools to ensure consistent application, understanding, and readiness In collaboration with IT and other support functions, provides support to end users to resolve escalated issues arising from operations and requiring coordination throughout various departments Delivers targeted results within determined time frames and achieves overall customer satisfaction Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards Performs other duties as assigned. Knowledge, Skills, and Abilities: Collaborative -.

Naturally inquisitive, works well with others, and understands when, what, and how to communicate Partners with the product and project manager(s) throughout the entire life cycle to ensure clear objectives are defined and documented, the "definition of done" is clear, the execution of deliverables meet requirements and business needs, and tasks and the project itself are closed out appropriately based on defined and documented requirements. May be brought into assist on project risk and issue resolution as needed Works with project and program leadership to develop alternative solutions to address the organizational pain within resource and schedule constraints Conducts discovery sessions and one-on-one interviews to gather input for requirements. Solicits and embraces feedback from others Facilitates, influences, and leads team-member peers in designing and defining solutions.

This may include the ideation, discovery, initiation, and business requirements phases of a project Partners with the product owner and project manager/scrum master to assist with managing the product and sprint backlogs Partners with the Technical Analyst and Development team to ensure that they understand the specifications. Innovative -. Ability to identify and understand business needs and develop creative solutions to meet those needs Defines, documents, and recommends improvements to existing methods and procedures Continually develops a deeper understanding of the business. Communication -. Utilizes effective business communication skills with a wide variety of internal and external stakeholders Understands the best and most appropriate mode and tone of communication Collaborate with business partners and project teams to gather requirements, translate requirements into functional designs Work with training team to help develop a change management/training plan by documenting system scenarios and identify impacted roles Conduct business process modeling and generate applicable scenarios for the technology functionality testing Participates in the QA process to ensure features and functions have been enabled and optimized Maintains procedures for projects, platforms, features, teams, divisions, and relevant company-wide processes. Analytical -.

Natural ability to understand and synthesize business information, requirements, processes, and issues Elicits information to form customer/business partner software product usage, customer behavior, or other business metrics Captures business processes, requirements, and capabilities, features, and data requirements for new and existing software product solutions. Problem Solving -. Applies analytical skills to understand desired outcomes, root causes of problems, and devises, communicates, and tests theories and concepts to ensure effectiveness of solutions Develops solution, requirement, and discovery documents for internal and external stakeholders Supports the project team in identifying training needs (end-user and power-user) for team members as well as end users Acts as escalation point for production issues during the life of the product Detail-oriented individual with the capacity to rapidly understand new customers and their business needs Demonstrates adaptability and readiness to take the necessary steps to accomplish business objectives. Organization -. Ability to manage multiple projects and shifting priorities and follow through on projects and meet timelines Identifies tools/technologies optimal to managing important tasks Synthesizes information gathered from multiple sources, assisting in the identification of symptoms and root causes Assists in maintaining documentation and standard operating procedures (SOPs) related to usage of software products.

Attends and participates in IT Change Control & Prioritization meetings and helps in the discovery and estimating of impact of change on end user communities Works on multiple simple to moderately complex projects and competing priorities Showcases (demonstrate) work deliverables to both internal and external stakeholders Designs and develops workflow and functional diagrams to demonstrate proposed solutions to clients and internal teams, including spreadsheets, diagrams, and process maps Follows current standard practices and improvements Ability to juggle and organize various undertakings inside a collective group. Education and Experience: Required. Bachelor's degre.