Senior Infrastructure Service Delivery Analyst-Middleware

Richardson, TX

At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.

Come join us and be part of a purpose driven company who is invested in your future! Job Summary This position is responsible for handling 24x7 operations infrastructure support services of all non-production and production environments in the area of responsibility. Handling the use of analytics to improve service, availability, and customer interactions. Handling incident resolution and issues escalated by vendors.

Transitioning knowledge from design/build teams. Handling operational vendor performance management. Required Job Qualifications:.

Bachelor degree and 4 years in Information Technology OR Technical Certification and/or College Courses and 6 year Information Technology experience OR 8 years Information Technology experience 3+ years of Tomcat and JBOSS support and implementation experience. 5+ years of WebSphere support and implementation experience. 5+ years of Apache support and implementation experience.

5+ years of Web application support experience. 5+ years of Websphere Portal support experience. UNIX system administration (RHEL, AIX).

Understanding automated configuration management tools (eg Ansible, BMC Blade Logic). Application servers (Apache Tomcat, Websphere v9, JBoss). Knowledge and understanding of Jenkins, GIT, Crontab, uDeploy.

Working Knowledge of UNIX Shell scripting/Python/standard scripting tools. Knowledge and understanding of Load balancing (F5*, Netscaler). Experience with Docker and related tools a plus (Kubernetes).

Knowledge and understanding of ForgeRock SSO, MQ/ACE connectivity. Troubleshooting knowledge and understanding of Middleware and API Gateways (CICS, Mulesoft). Troubleshooting knowledge and understanding of Middleware and databases (SQL, DB2, MySQL).

Broad understanding of Security protocols including HTTPS, SSL. Knowledge of all Infrastructure technologies, including monitoring and event management technologies - Dynatrace. Vendor partner management.

Infrastructure domain knowledge. Continuous improvement. Incident management. Knowledge of required technologies (incl 3rd party solutions). Problem Management/RCA. Customer service oriented.

Adaptability and ability to introduce/manage change. Drive conflict management in high pressure situations. Performance/metrics-driven decision making Preferred Job Qualifications:.

Excellent verbal, written, and interpersonal communication skills. 3+ years of Java experience and troubleshooting java applications. AWS Cloud and Azure: 1 year experience supporting Middleware in cloud.

Experience with application middleware performance tuning and troubleshooting. Experience with general web technologies (databases, ldap, http protocol, JAVA, html, SSL, etc) in a large enterprise General scripting or coding experience Experience with DevOps tools and technologies JVM experience with performance tuning, troubleshooting, general design principals. Integrating application servers and MQ Developing, testing, and maintaining business continuity DR strategies relating to the application server environment.

We encourage people of all backgrounds and experiences to apply. Even if you don't think you are a perfect fit, apply anyway - you might have qualifications we haven't even thought of yet. Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process! HCSC Employment Statement: HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants.

We are an Equal Opportunity Employment/Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status
Location Richardson, TX (75080)
Job Type Full Time
Company HCSC
Posted 3 days ago