Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Enterprise-wide Role Overview:

Responsible for handling end to end responsibilities of Letter of Credit transactions for Small Business, Business Banking and/or Commercial Banking clients. Customer facing responsibilities throughout the process. Obtain transaction information which may include clients credit history/financial information. Exercise loan authority individually and in concert with credit and risk management to extend appropriate financing solutions to customers for LC transactions according to the underwriting process. Prepare and review LC documentation in accordance with Bank policies and procedures. Independently consult and act as a liaison with business partners and clients to ensure customer requirements are fully met within the specific time frames. Responsible for the expedited resolution of escalated clients requests, leveraging resources across other functional areas. Monitors the timeliness of the overall LC fulfillment process to achieve client delight. Understands the end-to-end process and utilizes professional judgment in determining appropriate resolution of client needs. Must be client focused, build and sustain relationships, transcend silos to achieve swift adoption. Communicate crisply and candidly to drive client delight. Must be enthusiastic about working with customers and line partners over the phone.

LOB Specific Job Description

The Letter of Credit Coordinator (LCC) is the single point of contact for the Letter of Credit process. The LCC is responsible for proactive communication with client teams, clients and business partners, as well as for tracking and accountability throughout the process.

The LCC team performs two main functions - facilitating the issuance of new and amended letters of credit, and processing the auto-renewal of letters of credit. This position is open on the team that handles new and amended letters of credit (New/Mod team). The New/Mod team has customer-facing responsibilities throughout the process. The team prepares and reviews Letter of Credit documentation in accordance with Bank policies and procedures. They manage providing excellent client service and holding business partners accountable for executing in a timely manner.

Required Skills

• Excellent written and oral communication
• Exceptional customer service
• Must be organized and be able to manager expectations and priorities while still meeting deadlines
• Knowledge of the Commercial Credit approval process
• Ability to understand legal documents related to commerical loans

Desired Skills

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Shift

1st shift (United States of America)

Hours Per Week

40