Are you energized by helping uncover solutions to real world problems? We are seeking a Senior Product Manager to lead the Passport eCommerce product. As part of the accesso® Passport Group, you will contribute to helping our clients sell more tickets, streamline operations, drive revenue, and improve the guest experience. A qualified Senior Product Manager will have proven experience in a fast-paced environment, thorough knowledge of e-commerce products, a deep understanding of client business objectives, and established internal relationships with stakeholders. Our top candidate will also have strong communication skills, analytical and problem-solving skills, the ability to interact with all levels within the company, and the ability to prioritize multiple concurrent projects.

As a member of Product Team, you'll play a key role in the ideation, development and launch of our solutions. Your deep understanding of client needs and out-of-the-box thinking will be vital in shaping our product vision and strategy. Were looking for team members who have a strong technical background, can quickly break down complex problems and deliver creative solutions to ensure product success.

What youll be working on:

• Lead product discovery to determine scope, feasibility, and business value of product initiatives by gathering requirements from cross functional teams and performing market research and/or data analysis
• Define optimal scope for product features, build functional requirements, and gain alignment from leadership and stakeholders on product approach
• Build and maintain roadmap that reflects product priorities; effectively communicate roadmap status with stakeholders
• Guide cross functional product teams (product, development, UI/UX) to support effective execution of roadmap initiatives (on time, in scope, within budget)
• Communicate new features and capabilities to internal teams and customers through presentations, demonstrations, and documentation
• Partner with stakeholders to ensure successful client adoption of new features
• Manage competing priorities, dependencies, and fly-ins to balance supporting business needs while maintaining the of integrity your product roadmaps
• Measure product success and be able to present results to senior leadership
• Serve as the subject matter expert for Passport eCommerce

What you bring to the role:

• 3-5 years of experience building/shipping consumer-facing products, preferably ecommerce products
• Strong understanding of user experience/behavior, especially in a mobile setting
• Experience ideating and executing product strategies that impact business goals/metrics
• Experience aligning multiple stakeholders in a complex environment
• Experience managing and growing a team.
• Ability to converse fluently with business stakeholders (clients, operations, leadership) and technical stakeholders (software engineers, UX teams, product teams)
• Excellent communication and presentation skills (written and verbal)
• Excellent prioritization, attention to detail, and critical thinking skills
• Knowledge of SDLC and agile development methodologies

*If you don't have all the qualifications listed, don't worry! We understand everyone's career path is unique, and still encourage you to apply if you feel this role is aligned with your career trajectory.

Technologies you may work with:

• JIRA, Confluence, Miro, Excel, PowerPoint, Google Analytics

Perks & Benefits:

• Competitive compensation package including discretionary annual bonus opportunity.
• 4-weeks of Paid Time Off for employees up to 3-years of tenure (higher accrual thereafter);
• 8-hours of paid Volunteer Time Off to give back to organizations and groups you feel most passionately about;
• 4-weeks of paid Parental Leave so you can bond with your child(ren) following a birth, adoption, or foster care placement;
• Inclusive Family Benefits - access to end-to-end support for maternity, surrogacy, adoption, and fertility, with a $5,000 benefit toward surrogacy, adoption, and fertility;
• Four different medical insurance plans to choose from, including an employer-contributed HSA;
• Employer-paid short & long-term disability and life insurance;
• Matching 401K;
• Unlimited access to Udemy for Business for continued learning and career development;
• A flexible work schedule around our core business hours.

$106,000 - $155,000 a year
Salary offered is based upon experience.

Life at accesso:

At accesso, we believe that fun is a fundamental part of the workday! From our tech to our passion for attractions, we infuse fun into everything we do, and our culture is no different. We've created a virtual environment with no shortage of connection - so share memes and high fives with teammates, or break up your day with virtual escape quests, Online Office Olympics and more! Work-life balance is important here too, so you'll have flexibility in choosing the work setting and hours that fit your life best (so long as your work permits).

We believe that diversity is vital to innovation and that when we celebrate what makes each of us unique, we create a more inclusive environment where you can truly thrive. Our people are our most treasured asset, and we are proud to have such talented, passionate and tech-savvy professionals on our team. We are dedicated to providing equal opportunities for all, and any hiring decisions will be assessed on qualifications, merit and business need. If there are any accommodations you may need throughout the hiring process, please feel free to email us at careers@accesso.com so that we can set you up for success. Learn more about Diversity & Inclusion at accesso.

ABOUT accesso:

Our team is on a mission to improve the guest experience with technology. We support some of the worlds top attractions and leisure & entertainment venues by creating innovative technology solutions that enhance the guest journey from start to finish. Currently, accesso® employs over 500 team members around the globe, many of whom come from the industries we serve. From ticketing and eCommerce to virtual queuing and more, we understand firsthand what makes our clients and their guests smile, and we're constantly developing new solutions to enhance the guest experience while helping our clients streamline operations and drive revenue.