Rimini Street, Inc., is a fast-growing global leader delivering unified software support and services. We empower licensees of Oracle, SAP, IBM, Microsoft, Salesforce®, and other cloud and locally hosted enterprise software to extract more value from their investments, advance innovation, create competitive advantage, and fuel growth.

With nearly 5000 clients served to date, we are the largest independent, full-stack ERP support and services company. Organizations who rely on our 24/7/365 support services range from progressive financial and manufacturing companies to mission-critical government agencies.

Our support quality and level of expertise consistently earn us best-in-class customer satisfaction ratings. Our people have earned Rimini Street multiple industry awards for exceptional work quality and customer service. We are proud to be recognized around the world as a Great Place to Work® and for community service efforts via the Rimini Street Foundation.

With more than 1,800 team members in 23 countries, we're a global community guided by our purpose to provide equal access to technology. Fueled by our core values: company, clients, colleagues, and community, we're committed to creating a culture that nurtures and rewards a growth mindset in an environment where our people are encouraged to dream big and boldly shape the industry.

We are actively seeking a Regional Manager, Oracle Technology. This is a remote position and can be based anywhere in the US.

Position Summary

The role of the Regional Manager, Oracle Technology is to lead the Technology Support team in the region to provide exceptional remote-based support for mission-critical Technology products as part of our global customer support team. This includes, developing team skills, working with clients, creating and retaining high client satisfaction ratings. This hands-on management position has the responsibility for researching, troubleshooting and supporting of multiple Technology products for our global clients including Oracle Database, Sybase Database, SQL Server Database, Oracle Fusion Middleware, Oracle WebLogic, OBIEE and Hyperion

The role of the Regional Manager requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments. This Technology Support organization is responsible to ensure that our Clients have the most accurate, timely, and complete support available from any vendor in the industry. The right person for this role will be viewed as the evangelist and expert for the Support Delivery organization both internally and externally.

Essential Duties and Responsibilities

• Responsible for the creation, growth, and evolution of a strong, cohesive team to support the Region including monitoring skill requirements, guide the sourcing and hiring of the best candidates, utilize industry contacts to attract top talent, etc.
• Solve complex customer issues using methodical troubleshooting based on expert knowledge of Technology.
• Lead the Technology Support Delivery team to achieve all Client and Employee satisfaction targets while supporting the advised financial targets.
• Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
• Provide in-depth knowledge of the Support delivery process
• Collaborate with team members in a virtual team environment to extend field experience to different client situations.
• Manage client escalation situations if necessary to allow Engineers to focus on timely resolution
• Manage one or more key assigned accounts as a technical/functional advisor
• Work with other Regional Leaders to improve processes and procedures to suit local and global requirements
• Be a pro-active leader within a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
• Provide expertise, guidance, and participation during the sales cycle to the Sales team to enable them to articulate how and why we deliver the highest quality support in the industry.
• Develop and contribute to the reporting and measurement of Performance Management targets.
• Communicate effectively across various organizations within Rimini Street (eg, sales, marketing, account management, client on-boarding, support, etc.)
• Inspire Engineers to deliver the best quality service to redefine Enterprise Software Support

Qualifications/Skills/Experience

Experience

• 10+ years relevant technical experience supporting and/or implementing various Oracle Database & EBS Technology products
• 7+ years of Management Experience, leading teams of DBAs and/or Support Engineers
• Strong Technical Expertise required in multiple Technology Products - Oracle Apps DBA, Oracle Databases & UNIX Administration
• Expertise with real world utilization of the products, including full life-cycle implementation experience, configuration and administration
• Experience working with Senior Executive Leadership teams as a trusted advisor
• Demonstrable history solving complex problems

Skills

• Superb trouble-shooting skills and tenacity in problem solving
• Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
• Deep knowledge of managing, implementing and supporting large deployment of critical Databases, WebLogic, UNIX, RAC & related products
• Ability to articulate and set realistic goals and manage expectations of executive leadership reviewers
• Excellent interpersonal, presentation and communication skills - verbal & written
• Attention to detail and the ability to learn quickly
• Extreme focus on Client satisfaction
• Demonstrated ability to work independently and as part of a team
• Ability to work calmly and professionally in high pressure situations

Desired Qualifications

• Ability to think critically and make clear and well-reasoned decisions
• Exceptional Leadership skills as well as the ability to build and maintain strong peer relationships, gaining trust and confidence from all levels within the organization
• Self-starter who is able to take initiative with process improvement
• Experience with global implementations would be an advantage
• Well-developed presentation and communication skills; effective working with clients
• Open, direct, and informative management style; the ability to develop relations based on trust, confidence and respect
• Ability to multi task multiple projects, issues and tasks
• Foster a collaborative, and supportive work style
• Ability to scale with a rapidly growing business
• Experience with performance tuning and high availability architecture would be a plus
• Experience with Virtualisation, Cloud hosting while not required, would be a plus
• Ethical with highest standards of integrity

Education

• Bachelor Degree in Computer Science or related field or equivalent experience

Company Description

Why Rimini Street?

Rimini Street Inc. is an affirmative action-equal opportunity employer and complies with all applicable Federal, State, and Local Laws regarding recruitment and hiring.
Qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable Federal, State, or Local laws. Rimini Street Inc. offers a comprehensive compensation and benefits package to employees. Compensation is based on role, location, and level of applicable experience.

Rimini's target pay for each position is available upon request during the applicant's Interview process.

Benefits for US employees include:

• Medical, Dental, and Vision insurance
• Disability insurance
• Paid Parental Leave
• 401(k) program
• Generous Paid time off (PTO)

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:

Company

• We dream big and innovate boldly.

Colleagues

• We work with extraordinary people who create a culture of mutual respect and collaboration.

Clients

• We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.

Community

• We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we've made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017
• Over 4,900 signed clients, including over 180 of the Fortune 500 and Global 100 companies
• Over 1,800 team members in 23 countries

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.