Product Manager - Shared Services - Remote

Houston, TX - $95,000 - $140,000

Are you energized by helping uncover solutions to real world problems? We are seeking a Product Manager - Shared Services who will work with business and project delivery teams to build out a centralized set of applications and platform services to serve our products within the Theme Park, Cultural, Ski, and Attraction market. As part of the accesso Global Services Team, you will work closely with other Product Managers to deliver best-in-class applications for our varying products.

As the Product Manager - Shared Services, you are an expert in deconstructing complex problems by utilizing your technical depth to identify creative solutions made available by integrating to a new platform. You have a solid understanding of how APIs function and how they can interconnect two completely distinct platforms to successfully serve a business need.

The Product Manager will be responsible for building out varying centralized applications and platform services to deploy out new services on our global infrastructure, identifying key partners, defining and maintaining short- and long-term roadmaps, and effectively communicate our goals and strategy to internal and external stakeholders. The ideal candidate will be passionate about coming up with high quality and strategic functionality, while ensuring the details of the feature are clear, concise, and technically viable.

As a member of Product Team, you'll play a key role in the ideation, development and launch of our solutions. Your deep understanding of client needs and out-of-the-box thinking will be vital in shaping our product vision and strategy. Were looking for team members who have a strong technical background, can quickly break down complex problems and deliver creative solutions to ensure product success.

What youll be working on:

  • Thrives in a remote-first environment and is able to effectively communicate and plan with team members across the three US time zones.
  • Work closely with our internal stakeholders to help evaluate new partner integrations, evolve existing integrations, and communicate the integration roadmap with clients and partners
  • Define new integration features, write user stories and acceptance criteria, define KPIs, own and prioritize backlog, and triage defects to iteratively deliver, launch, and measure the success of each release.
  • Create and manage the integration platform product roadmap and ensuring the engineering team is always working on the highest priority functionality.
  • Identify opportunities for new features and develop business and product plans and success metrics to make the case for investment.
  • Working closely with cross-functional accesso stakeholders and partners (internal and external) to understand current and future requirements, while also understanding the market landscape of available solutions.
  • Presenting new integration features and capabilities to internal teams, as well as directly with customers through PowerPoints, Webinars, and live demos.
  • Serving as the subject matter expert for the integration platform and all supported integrations.
  • Building trusted and valuable relationships, supported by great communication skills with various teams to ensure a successful and coordinated product development process, including working through development dependencies.
  • Supporting the technical lead and/or architect in designing integration platform functionality, reviewing design documents and architecture, and participating in technical discussions.
  • Driving integration releases and support implementation, while ensuring product and services are aligned to customer needs.
  • Attending and presenting at customer meetings, and internal company functions.
  • Ensuring we communicate product releases through presentations and authoring of customer release notes and documentation in conjunction with technical writers.

What you bring to this role:

  • 3 years of experience as a Product Manager, with preferred experience working with B2B SaaS integrations
  • Success delivering APIs and Platforms that drive market outcomes
  • Ability to set and communicate priorities based on well-defined business metrics and lead team to achieve goals.
  • Experience using Agile/Scrum/Sprint methodology including sprint planning and execution, as well as a strong understanding of software development management methods
  • Ability to converse fluently with engineers about technology as well as executives and customers about business needs and objectives.
  • Ability to establish goals and metrics to measure effectiveness.
  • Excellent interpersonal skills with proven ability to influence with impact across functions and disciplines.
  • Excellent communication and presentation skills (verbal and written) and initiative.
  • Strong attention to detail and organizational skills, with the ability to prioritize tasks, manage multiple projects and meet deadlines.

Bonus points if you have:

Experience with Theme Parks, Water Parks, Cultural Attractions, Entertainment Complexes, or Ski Resorts

*If you don't have all the qualifications listed, don't worry! We understand everyone's career path is unique, and still encourage you to apply if you feel this role is aligned with your career trajectory.

Technologies you may work with:

  • JIRA, Confluence, Teams, Excel, PowerPoint, GitHub, all accesso products

Perks & Benefits:

  • Competitive compensation package including discretionary annual bonus opportunity.
  • 4-weeks of Paid Time Off for employees up to 3-years of tenure (higher accrual thereafter);
  • 8-hours of paid Volunteer Time Off to give back to organizations and groups you feel most passionately about;
  • 4-weeks of paid Parental Leave so you can bond with your child(ren) following a birth, adoption, or foster care placement;
  • Inclusive Family Benefits - access to end-to-end support for maternity, surrogacy, adoption, and fertility, with a $5,000 benefit toward surrogacy, adoption, and fertility;
  • Four different medical insurance plans to choose from, including an employer-contributed HSA;
  • Employer-paid short & long-term disability and life insurance;
  • Matching 401K;
  • Unlimited access to Udemy for Business for continued learning and career development;
  • A flexible work schedule around our core business hours.

$95,000 - $140,000 a year
Salary is dependent on experience.

Life at accesso:

At accesso, we believe that fun is a fundamental part of the workday! From our tech to our passion for attractions, we infuse fun into everything we do, and our culture is no different. We've created a virtual environment with no shortage of connection - so share memes and high fives with teammates, or break up your day with virtual escape quests, Online Office Olympics and more! Work-life balance is important here too, so you'll have flexibility in choosing the work setting and hours that fit your life best (so long as your work permits).

We believe that diversity is vital to innovation and that when we celebrate what makes each of us unique, we create a more inclusive environment where you can truly thrive. Our people are our most treasured asset, and we are proud to have such talented, passionate and tech-savvy professionals on our team. We are dedicated to providing equal opportunities for all, and any hiring decisions will be assessed on qualifications, merit and business need. If there are any accommodations you may need throughout the hiring process, please feel free to email us at careers@accesso.com so that we can set you up for success. Learn more about Diversity & Inclusion at accesso.

ABOUT accesso:

Our team is on a mission to improve the guest experience with technology. We support some of the worlds top attractions and leisure & entertainment venues by creating innovative technology solutions that enhance the guest journey from start to finish. Currently, accesso® employs over 500 team members around the globe, many of whom come from the industries we serve. From ticketing and eCommerce to virtual queuing and more, we understand firsthand what makes our clients and their guests smile, and we're constantly developing new solutions to enhance the guest experience while helping our clients streamline operations and drive revenue.

Location Houston, TX (77246)
Rate $95,000 - $140,000
Job Type Full Time
Company accesso
Posted 20 days ago