Rimini Street, Inc., is a fast-growing global leader delivering unified software support and services. We empower licensees of Oracle, SAP, IBM, Microsoft, Salesforce®, and other cloud and locally hosted enterprise software to extract more value from their investments, advance innovation, create competitive advantage, and fuel growth.

With nearly 5000 clients served to date, we are the largest independent, full-stack ERP support and services company. Organizations who rely on our 24/7/365 support services range from progressive financial and manufacturing companies to mission-critical government agencies.

Our support quality and level of expertise consistently earn us best-in-class customer satisfaction ratings. Our people have earned Rimini Street multiple industry awards for exceptional work quality and customer service. We are proud to be recognized around the world as a Great Place to Work® and for community service efforts via the Rimini Street Foundation.

With more than 1,800 team members in 23 countries, we're a global community guided by our purpose to provide equal access to technology. Fueled by our core values: company, clients, colleagues, and community, we're committed to creating a culture that nurtures and rewards a growth mindset in an environment where our people are encouraged to dream big and boldly shape the industry.

We are actively seeking a Senior Product Manager, Rimini Support. This is a remote position and can be based anywhere is the U.S.

Position Summary

As the Senior Product Manager, Rimini Support, you will define the strategy and product requirements of our entire Rimini Support offering that align closely to the client's needs, market dynamics, and competitive landscape and then make sure they fit into Rimini Streets business model. Rimini Support is the company's flagship service and represents the majority of company revenue.

In addition to our Clients and Prospects, you will collaborate closely with Marketing, Sales, and Service Delivery to gather requirements and insights then develop overall product strategy, positioning, target customer and benefits. You will also collaborate closely with product marketing on an ongoing basis to define comprehensive go-to-market plans to achieve lead, pipeline, sales and renewal targets.

You will own the Support product roadmap for Rimini Street and its successful execution. The roadmap must deliver value with each iteration and take into account the short-term, mid-term, and long-term strategic opportunities for the company. The roadmap is not a static document it must evolve based on market dynamics, competitive behavior, and the overall Rimini Streets company strategy. To build the roadmap you will work with external analysts, internal stakeholders, clients, and prospects to identify and prioritize high ROI projects that will move the Support business forward.

You will act as a thought leader both internally and externally for Rimini Street's Support offering.

To be successful in this role, you will need to be a master of product strategy, including pricing, market sizing, packing, and promotion. You will also deploy your tactical skills to take advantage of near-term revenue opportunities that further the organizations long-term goals.

This position reports to the Vice-President, Product Strategy, Unified Software Services.

Essential Duties and Responsibilities

• Own the strategy development, business case, buildout, and launch of Rimini Support products and services
• Incubate pilot products, identifying, and analyzing key business metrics to uncover reasons for success, reasons for obstacles, and deliver needed enhancements
• Build product and engagement strategies to align with corporate sales and marketing efforts
• Identify product bundles suitable for Rimini prospects and clients, to deliver scalable solutions and strong long-term value
• Manage the business metrics for your product/service area and collaborate across the organization to ensure business targets are met
• Develop and present regular updates to top executives - including our CEO
• Lead brainstorming & collaborative problem-solving sessions with Marketing, Service Delivery, Sales and others to finalize product concept, features/functionality and successfully implement
• Keep a close check on the pulse of the IT Support and Services by performing comprehensive market research, defining the landscape of existing and emerging applications and tactics
• Build strong product narratives and value propositions
• Engage and partner with regional and market leadership to build and deliver on a strong market engagement strategy.
• Provide thought leadership to peers and senior leadership across the organization to influence product roadmaps and new product development
• Your success will be measured on the growth of Sales, Leads, Pipeline, Customer Satisfaction and Retention
• Conduct market research to identify customer needs, opportunities, and trends in the support services industry
• Foster a culture of innovation and continuous improvement within the product team, encouraging new ideas and feedback from team members and customers

Qualifications/Skills/Experience

Experience

• 7+ years of product management experience within the technology and enterprise software markets

Skills

• Expert in product strategy and management across the enterprise IT space, including pricing, market sizing, packing, and promotion
• Strong track record of influencing colleagues and executives
• Ability to develop simple solutions and guide your team to be more effective and productive
• Outstanding data analysis skills and knowledge to make data-driven business decisions
• Experienced working with sales leadership and field sales to support and enhance the overall sales process
• Excellent oral/public speaking and written communication skills with the ability to simplify complex information and concepts across a variety of audiences
• Experience working with remote teams is a plus
• Experience in a matrixed organization is a plus
• Previous entrepreneurial/startup experience a plus
• Experience with Oracle & SAP software is very helpful
• Experience with Monitoring Solutions

Education

• Bachelors degree or equivalent required, Masters or MBA desirable.
• Bachelors degree in business, engineering, computer science, or a related field; Masters degree or MBA preferred.

Company Description

Why Rimini Street?

Rimini Street Inc. is an affirmative action-equal opportunity employer and complies with all applicable Federal, State, and Local Laws regarding recruitment and hiring.
Qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable Federal, State, or Local laws. Rimini Street Inc. offers a comprehensive compensation and benefits package to employees. Compensation is based on role, location, and level of applicable experience.

Rimini's target pay for each position is available upon request during the applicant's Interview process.

Benefits for US employees include:

• Medical, Dental, and Vision insurance
• Disability insurance
• Paid Parental Leave
• 401(k) program
• Generous Paid time off (PTO)

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:

Company

• We dream big and innovate boldly.

Colleagues

• We work with extraordinary people who create a culture of mutual respect and collaboration.

Clients

• We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.

Community

• We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we've made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017
• Over 4,900 signed clients, including over 180 of the Fortune 500 and Global 100 companies
• Over 1,800 team members in 23 countries

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.