Senior Product Manager (Salesforce)

Carrollton, TX


The TMX Finance® Family of Companies is looking for a Sr. Product Manager - Salesforce to join our team and be responsible for leading the effort in providing support for our store systems upon our recent implementation and integrations for TMX Finance Family of Companies as well as future development and enhancements. This includes managing the product throughout the product lifecycle, development of new features, gathering and prioritizing product and customer requirements, and working closely with development partners to deliver the best solutions. The ideal candidate will have the experience and drive to work in a start-up type of environment. To be successful, you must be proactive with a strong sense of accountability and a day-to-day focus on results.

Essential Responsibilities

  • Understanding of Software Development Lifecycle, in all areas including project management, release planning, discovery, project scoping, requirements gathering, estimating, development, quality assurance, and deployment.
  • Continue to refine vision based on feedback from end users, product management input and executive thought leaders.
  • Translate product vision into an executable roadmap and release plan.
  • Coordinate with internal partners to capture business needs and direction.
  • Review project deliverables and lead the design, resource identification, and project approach decisions.
  • Structure and oversee multi-threaded technology deliverables while balancing scope, time, cost and quality.
  • Identify, analyze and communicate regarding critical milestones throughout the life of the project.
  • Ensure resource utilization and focus across onshore and offshore teams deliver strong business value.
  • Ensure all parties are aware of delivery dates and commitments are met.
  • Ensure requirements, development, quality assurance and user acceptance testing all deliver against a high standard.
  • Develop solutions to manage project issues/risks/dependencies and effectively communicate solutions to team members and management.
  • Appropriately escalates issues, risk, concerns, and dependencies.
  • Manage the user experience process within business requirements definition as well as the key areas of support, troubleshooting and end user training.
  • Understand TMX business and strategic initiative goals as well as the timelines of those goals and develop efficient and reliable metrics and timelines for measuring program and project progress of those goals.
  • Partner with external vendor relationships; including managing vendor selection process, maintaining awareness of vendor strategic direction and impacts to TMX Finance, monitoring vendor performance and deliverables.
Minimum Qualifications
  • Bachelor's degree
  • 5+ years experience with consumer finance products and program management, including a deep knowledge and working understanding of enterprise-wide lending systems and technology
    • Prior experience with Salesforce products is required
  • Experience with the consumer finance industry and/or multi-unit retail
  • Successful experience participating or leading change initiatives
  • Highly analytical, detail-oriented, and naturally curious with a solid understanding of technology
  • Proven ability to manage complex, integrated multidisciplinary systems
  • Demonstrated ability to apply a broad, integrated perspective when planning, problem-solving and assessing impact across functional areas
  • This includes identifying critical steps, activities and upstream/downstream impacts and ability to understand the "bigger picture" or "big scale" reality
  • Ability to drive key business initiatives through strong working relationships, effective communication, influencing, consulting and cross-team collaboration
  • Strong interpersonal, written, and public speaking skills with ability to communicate complex information, qualitative and quantitative concepts, to all levels of associates and management
  • Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboard
Our Benefits Include*:
  • A comprehensive new hire training program designed to help set you up for success
  • Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
  • Professional Development and Mentor Programs plus Ongoing Training Resources
  • Multiple coverage levels for Medical, Dental, & Vision
  • Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more through TMX Perks
  • Traditional 401(k) and Roth 401(k) with Company match
  • Flexible Spending Accounts
  • Basic and AD&D Life Insurance
  • Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
  • Paid Time Off (Accrue 12 days per calendar year plus 2 additional days for each year of service after the first year of employment, 18 days in total)
  • Performance-based career advancement
  • Diverse Culture and Inclusive Environment

Learn More About Us

The Sr. Product Manager - Salesforce is a part of the Product Management team. In addition to product management, relationship management, and service delivery of stores system application and infrastructure service, the team is dedicated to driving and coordinating strategic planning for key IT programs and initiatives for the business. To learn more about this team, visit

What We Offer

Our Commitment to Diversity, Inclusion and Belonging

Diversity at the TMX Finance® Family of Companies is one of the driving forces behind our Company's success and we are committed to hiring, developing, and retaining talent of various backgrounds who demonstrate our shared values. We have worked to create a welcoming and inclusive environment where Team Members can collaborate freely to help spark innovation, drive creativity, advance their skillset, and move their career forward. Our commitment to diversity isn't just about the work we accomplish; it's about fostering a sense of belonging where talented Team Members can bring their whole selves to work to help maximize their full potential.

Our Workplace Awards and Recognition

We are honored to be recognized as a Military Friendly Employer for 2021, 2022, and 2023, a Best Company to Work for by InHerSight, and have received designation as a Top Employer for Hispanic and Latinos by HLPA 2022 and 2023.

About Us

TMX Finance® Family of Companies is one of the largest consumer specialty finance organizations in the United States. Since 1998, we have provided access to credit for customers who are underserved by traditional lenders through our TitleMax®, TitleBucks®, and InstaLoan® brands. Many of our customers have nowhere else to turn when they suffer short-term financial setbacks like medical emergencies or home repairs, so it is our mission to remain a reliable source of credit and offer customers hope and opportunity.

Check out what's happening in our Company at

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

Important: The TMX Finance® Family of Companies will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domain or For questions or verification, call 1- 855-TMX-JOBS.

All TMX Finance® Family of Companies Are Equal Opportunity Employers.
Location Carrollton, TX (75011)
Job Type Full Time
Company TMX Finance Family of Companies
Posted 27 days ago