Vice President of Client Impact - Remote

Austin, TX

Datavant is a rapidly growing healthcare technology company with a mission to connect the world's health data. By eliminating data silos in the healthcare industry, we aim to unlock opportunities to accelerate medical research, and help organizations design better ways to facilitate access, affordability, and quality of care leading to better patient outcomes.

By joining Datavant today, you're stepping onto a highly collaborative, fully remote team that is passionate about creating transformative change in healthcare. We look for people who are smart, nice and get things done. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales.

Our VP of Client Impact plays a critical role in leading a team of highly skilled planners, analysts, and technicians to shape and enable stellar first impressions with our new customers. In this role, the team will look to you to drive efficient execution and high quality on implementation to set our customers up for success for years to come.

You Will:

  • Provide leadership for the Client Impact organization following strict Project Office and PMI protocol in order to provide for optimal customer experience with high customer satisfaction
  • Provide leadership focused on attracting, developing, and retaining top talent
  • Establish team goals, track through reporting to ensure optimal results
  • Stay up to date with current and pending laws/regulations pertinent to the industry, while participating in external associations as appropriate
  • Demonstrate a solid understanding of the meaningful implementation metrics driving the company business including project volume, implementation pull through, project turn around time, and implementation productivity standards
  • Utilize implementation metrics to manage, prepare and present to leadership
  • Partner with Sales to highlight the implementation process, and ready the customer for successful implementation starts
  • Drive strategic initiatives such as company technology deployment and support strategies, training requirements and execution, and technical support processes to improve customer retention

You Will Bring to the Table:

  • Management experience for a large team in a matrixed environment, healthcare industry preferred
  • Experience with large scale project and process management
  • Passion in driving client impact to the next level
  • Demonstrated ability to lead and develop people and get results through others
  • Ability to organize and manage multiple priorities
  • Ability to work collaboratively across functions and teams
  • Problem analysis and problem resolution at both a strategic and functional level
  • Ability to travel nationally up to 30%
  • Detail oriented with excellent problem-solving skills, imagination, and patience

Bonus Points if:

  • BA/BS Degree in healthcare, business, or related field

We are committed to building a diverse team of Datavanters who are smart, nice, and get things done where every Datavanter is empowered to bring their authentic self to their work. We are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an equal opportunity employer and welcome applications from people of all backgrounds and experiences.

Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges are developed with the support of benchmarks (competitive San Francisco rates for US-based roles) and industry best practices.

We're building a high-growth, high-autonomy culture. We rely less on job titles and more on cultivating an environment where anyone can contribute, the best ideas win, and personal growth is driven by expanding impact and less by title. This means we default to simple job titles (eg, Software Engineer) rather than complex ones (eg, Senior Software Engineer). The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated salary range for this role is $150,000-190,000.

Even though this is a remote role, you may need to travel onsite. To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your responses will be used to help us identify areas of improvement in our recruitment process. We can only see aggregate responses and are unable to view individual responses. In fact, we aren't even able to see if you've responded or not! Responding is your choice and it will not be used in any way in our hiring process.

Location Austin, TX (78716)
Job Type Full Time
Company Datavant
Posted 16 days ago