sharepoint support specialist

Austin, TX

Why join Us?

We are hiring! We are seeking an energetic, highly motivated, and detail-oriented self-starter to join our Software Development Group as a Sharepoint Support Specialist. This position will be a part of our team in Austin, TX.

The Desk Side, SharePoint and Technology Support Analyst is responsible for the resolution of all second line incident and service requests in the region. They will have a good understanding of technology and demonstrate excellent customer service skills.

About Us

AtkinsRéalis is one of the world's most respected design, engineering, and project management consultancies. AtkinsRéalis has been providing infrastructure planning, engineering, construction, environmental consulting, urban planning, architecture, and program management services to public and private clients across the United States for more than 50 years. AtkinsRéalis has the depth and breadth of expertise to respond to the most technically challenging and time-critical infrastructure projects and the urgent transition to a low-carbon economy.

How will you contribute to the team?

  • General troubleshooting of the company desktop computing environment based on incidents and service requests logged via the Global Service Desk.
  • Administering SharePoint for the client.
  • Management and resolution of all 2nd line incidents and requests assigned to their queue in Service Now.
  • Manage all assigned incidents/requests according to defined SLAs (within specific regions) - ensure 100% adherence to RFS & INC Best Practice guidelines.
  • Maintain regional service excellence by providing customers with regular updates throughout the management of their incidents and requests.
  • Troubleshooting a range of technology issues: investigating, diagnosing faults, and working through to resolution.
  • Support the technology deployed for projects across local offices.
  • Ensure the maintenance of all local equipment rooms and conference room facilities, mitigate risks arising from audits, fire, safety or other risk assessments.
  • Develop, review and improve processes to maximize efficiencies within the team.
  • Exhibit a flexible approach to working and provide coverage where necessary.
  • Provide training and guidance to end users.
  • Provide weekly/daily reports/time reporting and updates on current issues.
  • Provide conference room support including when needed maintaining connections to equipment.
  • May perform such other duties as the supervisor may from time to time deem necessary.

What will you contribute?

  • Associate's degree in Computer Science or related field preferred or a minimum of 2 years of experience in IT service principles and processes.
  • SharePoint experience required.
  • High level of proficiency and knowledge of working in a Corporate IT environment.
  • Solid understanding of hardware and software asset management processes.
  • Experience of working to (and exceeding) Service Level Agreements.
  • Broad technical understanding of technology services being supported.
  • Strong business focus and customer service skills.
  • Working knowledge of database/excel structures/tables/configurations.
  • Proven experience of data analysis and good numeracy, analytical and reporting skills.
What we offer at AtkinsRéalis

At AtkinsRéalis, you will enjoy a robust rewards package which includes:

  • Opportunity to work on various projects of various sizes.
  • Competitive salary
  • Flexible work schedules
  • Group Insurance
  • Retirement Savings Plan with employer match
  • Employee Assistance Program (EAP)
  • Learning and development programs, training, career opportunities and a highly regarded tuition reimbursement program

If this sounds like you and you would like to expand your career with us, apply today!

AtkinsRéalis is an equal opportunity, drug-free employer committed to diversity in the workplace. EOE/Minorities/Females/Vet/Disability.

Please review AtkinsRéalis Equal Opportunity Statement here

AtkinsRéalis cares about your privacy and are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use and transfer your Personal Data.

By submitting your personal information to AtkinsRéalis, you confirm that you have read and accept our Privacy Notice.

Upon acceptance of an offer, all candidates must go through a drug screen test and background check. AtkinsRéalis is a federal contractor which mandates a satisfactory background screening report and drug test that supersedes state laws.

Note to staffing and direct hire agencies

In the event a recruiter or agency who is not on our preferred supplier list submits a resume/candidate to anyone in the company, AtkinsRéalis family of companies, we explicitly reserve the right to recruit and hire the candidate(s) at our discretion and without any financial obligation to the recruiter or agency.

Location Austin, TX (78719)
Job Type Full Time
Company SNC Lavalin
Posted 8 days ago