Senior Staff Inbound Product Manager

Austin, TX

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and were proud to be one of FORTUNEs 100 Best Companies to Work For® and Worlds Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

  • Own the overall vision and roadmap of a given product and lead the ideation, technical development and launch of new features and capabilities.
  • Communicate?product?priorities?and build?consensus.
  • Assume leadership responsibilities as an?accountable owner who is committed?to the outcome regardless of the role or?organizational?boundaries.
  • Work with?multiple?teams?to?guide?projects?through?development?and bring high-quality products to life.
  • Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction.
  • Communicate complex problems into easily understood requirements and provide solutions.
  • Develop multi-mode?communications that convey a clear understanding of the needs of different audiences.
  • Lead the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team.


To be successful in this role you have:

  • 12+ years of software?product?management experience.
  • Experience developing strategy, building, and shipping security and/or identity products and features (eg, IAM Solutions, Cloud Security platforms).
  • Solid knowledge and experience with leading IAM vendors and products including but not limited to:
    • Identity management
    • Privileged Access
    • Role and Data Mining
    • Access Management
    • Directory Management
  • Experience on one or more of the following products or areas a big plus : Oracle Identity Manager, Sailpoint, ForgeRock, CA/Exceedium, Okta, CyberArk, Azure AD, IBM SecurityVerify, OneIdentity, CyberRes, Cisco).
  • Deep knowledge of various IAM technologies and how they are applied to support the business services .
  • Demonstrated success in a product management with an emphasis on information security solutions in on-Premise, Public Cloud, and Hybrid environments.
  • Information Security Certifications eg CISSP, CISM a plus.
  • Strong prioritization?skills?and?the?discipline to focus on high?impact?activities.
  • Experience defining and?capturing?product?requirements?and?transforming them into?a?product roadmap.
  • Deep curiosity about customer?needs and a track record in?building customer relationships?and delivering customer-centric solutions.
  • Experience driving solution development through big-picture solution development.
  • Ability to serve as a team lead, and coach employees at lower levels.
  • Must be authorized to work in the United States
Location Austin, TX (78729)
Job Type Full Time
Company ServiceNow
Posted 16 days ago