The Program Manager - Customer Learning Events is responsible for leading and owning the end-to-end lifecycle of live customer learning events within the Customer Learning Experience (CLX) team, including financial forecasting, scalability planning and competitor analysis. This is a perfect role for someone who loves to have accountability for project success, deliverables, and financial goals. You will work closely with CLX and Deltek SME/Instructors and Curriculum Managers to plan the events, taking into account hot industry topics and customer requests, and partner with the Marketing team to promote them.

The ideal candidate for this role will have an innovative mindset, and strong stakeholder management, project management and customer service skills.

Responsibilities include:

Annual revenue forecasting, live event research and planning

Own and run the Pre-Conference Workshop (PCW) program at Deltek's annual customer conference

Close collaboration with CLX and Deltek SME/Instructors to plan training events

Partner with the Marketing team to promote the training events

Collaborate with the CLX Learning Solutions team on event logistics

Manage the platform used to host Deltek product environments for training

Manage live event customer queries and feedback

Manage vendors or suppliers for any in-person events

Manage any additional ad hoc live learning events required by the business

Manage the virtual live class schedule on the Learning Management System

Serve as a point of contact with national certification boards

Own and maintain live training event playbooks

Qualifications

Skills & Experience

To succeed in this role, we anticipate you will have worked in a L&D role for 8+ years with relevant industry experience in financial planning, training planning and delivery management. We would additionally love to see the following:

Experience working with various platforms used to book and deliver live and online training

Ability to drive change management ideas and experience to increase program success

Passion for presenting, training, and teaching, with a strong work ethic and positive attitude

Analytical thinker with solid communication and collaboration skills

Results-driven and goal-oriented

Strong customer focus

Excellent organizational skills

Qualifications

Bachelor's degree (or equivalent work experience) in L&D

Travel Requirements

10-20%