Quantum Metrics number one objective is happy people, diverse and inclusive culture. We're passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.
As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges + games, and Quantum Metric supported local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.
We are also passionate about the connections we build with our customers. You'll not only work with some of the world's most recognized brands, but build lasting relationships.
At Quantum Metric we value all types of experience and education and don't expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.
About the Role
We are looking for a driven Product Manager that deeply immerses themselves to understand how our customers use our product. This person can discuss usability challenges with our designers, understands the competitive landscape of customer experience analytics, brainstorms technical solutions with our engineers, and partners with customer success, sales, and marketing teams to build solutions that increase customer satisfaction.
Who you are
Passionate about helping customers. We are passionate about our customers and helping solve their problems. UX researchers and designers are your partners in crime to define the problem space. You interface with customers directly to develop empathy and build solutions resulting in smiling fans.
Storytelling for Influence. Building successful products is a full-contact sport. It involves influencing team members to relate to the users' challenges and inspire future outcomes. You visually articulate ideas (using Sketch and building prototypes) to tell stories about users needs, defining strategy, and how we deliver successful outcomes.
Metrics- and data-driven. You're in your comfort zone identifying the data you need to support or refute assumptions, provide direction and key decisions, and measure success throughout the product lifecycle.
Entrepreneurial spirit. Our success is largely dependent on each person's ability to identify, own, and solve problems with minimal direction. This belief unifies our team to always strive to deliver a fantastic product experience. You have a strong track record of effecting change in product organizations.
Clear Communicator. You know that communication is core to creating shared understanding and alignment. You frame your goals and objectives for initiatives in a way that's easy to comprehend, makes the value for customers readily apparent, and provides sound reasoning for the decisions you're making.
Perks and Benefits
This will be the best group that you ever work with! We support one another through challenges and win as a team. Your hard work will be well rewarded. Most importantly, youll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.
In addition to our more traditional benefits, we also offer generous perks, a flexible work environment, and numerous resources for professional development and team building.
About Quantum Metric
As the pioneer in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business' bottom line.
Today, Quantum Metric captures insights from 40 percent of the world's internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. 6 of our customers come from the top 25 Fortune 500 Companies. Our customer retention rate is 98%.
In January of 2021, Quantum Metric secured its place as the first tech unicorn of the year with an above $1 billion valuation and a $200 million Series B funding round, and we are using those funds to accelerate our product and people growth. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last three-consecutive years and named one of the Best Places to Work by Glassdoor, BuiltIn, Fast Company and Forbes.
If the above role feels like a match and you're interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly.
|Location||Austin, TX (78716)|
|Job Type||Full Time|
|Posted||18 days ago|